Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPREP4142 Mapping and Delivery Guide
Promote property management products and services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CPPREP4142 - Promote property management products and services
Description
Employability Skills
Learning Outcomes and Application This unit specifies the skills and knowledge required to promote property management products and services.It includes identifying opportunities for greater relationships within the agency and opportunities for improvement in current property management services, monitoring client satisfaction and the provision of client care to build loyalty with existing clients, developing and implementing strategies, and communication and promotional services, to develop the agency’s property management services.This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Optimise relationships within the agency.
  • Analyse and report on relationship between property management and other agency activities.
       
Element: Identify and document communication gaps within agency.
       
Element: Develop strategies that optimise communication to improve the property management business.
       
Element: Analyse real estate practice.
  • Identify and implement client care service standards to build client loyalty.
       
Element: Analyse positive and negative feedback to continuously improve products and customer service.
       
Element: Coordinate products and agency services to maintain and improve client experience.
       
Element: Optimise business development strategies.
  • Develop and document strategies to promote a professional and ethical agency image.
       
Element: Prioritise property management business development approaches.
       
Element: Establish business development resources.
  • Examine existing communication and promotional materials.
       
Element: Develop communication and promotional materials to reflect business development priorities.
       
Element: Confirm that communication and promotional materials reflect agency professional and ethical image.
       
Element: Confirm that communication and promotional materials are appropriate.
       
Element: Initiate relationships with potential clients.
  • Develop communication strategies to effectively liaise with profiled clients.
       
Element: Discuss and negotiate individual client needs and expectations.
       
Element: Prepare listing presentation documentation.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse and report on relationship between property management and other agency activities. 
 
 
Identify and implement client care service standards to build client loyalty. 
 
 
Develop and document strategies to promote a professional and ethical agency image. 
 
Examine existing communication and promotional materials. 
 
 
 
Develop communication strategies to effectively liaise with profiled clients. 
 
 

Forms

Assessment Cover Sheet

CPPREP4142 - Promote property management products and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPREP4142 - Promote property management products and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: